Who this applies to

This policy applies to (a) businesses/clinics using getbookedin.app to manage bookings and (b) consumers booking appointments through getbookedin.app booking pages.

Data we collect

• Account & business info: name, email address, business/clinic details, and settings you provide.
• Booking info: customer name, email, phone number, selected service, date/time, notes (if provided), and booking history.
• Communications: messages sent through the platform such as appointment emails and SMS reminders (when enabled).
• Google Calendar sync data (optional): if you connect Google Calendar, we store OAuth tokens required to sync bookings to your calendar and to read external events needed for availability.
• Technical data: basic logs and diagnostic information needed to operate and secure the service.

How we use data

• Provide and operate bookings, scheduling, and dashboard features.
• Send transactional emails and SMS reminders you configure.
• Sync bookings to Google Calendar when you enable calendar sync.
• Prevent abuse, secure the platform, and troubleshoot issues.

Who we share data with

We share data only as needed to provide the service, for example:

• Google (Google Calendar API) for calendar sync when you connect your account.
• Resend to send transactional emails (if enabled).
• Twilio to send SMS messages (if enabled).

Retention

We retain personal data for as long as necessary to provide the service and comply with legal obligations.

• Account & booking data: for the duration of your relationship with us and a reasonable period after account closure.
• Fiscal receipts & tax invoices: at least 6 years from the end of the calendar year (Malta VAT Act). Accounting records may be kept up to 9–10 years under Malta income tax and company law.
• Marketing data: until you withdraw consent or request deletion.

If you request deletion, we will remove personal data from active systems where possible. Data we must keep for tax or accounting law (for example issued receipts and invoices) is retained as originally issued and explained in our response to your request.

Data export

Business account owners can export their data from the dashboard under Settings → Data & privacy. The export includes bookings, customers, invoices, receipts, and related files in a ZIP archive.

Your choices and rights

You may request access, correction, or deletion of your personal data by contacting us at hello@getbookedin.app.

Contact

If you have questions about this policy, email hello@getbookedin.app.